Here's what happens once you've placed your order.
- Customized orders: Standard production takes 10-14 business days upon approval of proofs for all customized items
- Rush production takes 7-9 business days and includes a 25% surcharge on your total invoice (not including expedited shipping costs)
- Non-customized orders: Standard production turnaround is 7-10 business days from time your estimate is accepted.
- Rush production takes 4-6 business days and includes 20% surcharge on your total invoice (not including expedited shipping costs)
- Your new gift(s) will be added to your platform once your inventory arrives at our warehouse
For custom orders, we'll send you a digital proof for approval. Please review carefully to ensure that you're 100% satisfied with the size, color, and placement of your logo. We're happy to provide up to 3 proofs for any adjustments necessary.
You'll need to provide us with:
- Vector files (.ai or .eps preferred)
- Preferred logo placement (if any)
- Approval for preliminary and final proof
We do not accept files that are saved as .ai or .eps but are not truly vector files. To check if your file is usable, please open it in Adobe Illustrator and make sure the artwork has embedded layers for all elements (shapes, text, etc). If it only has one layer, this is not a vector file. See below for examples.
This is a true vector file:
This is not a true vector file, despite being saved as '.ai':
There is a $75 design fee for clients who need assistance with artwork and cannot provide ready-to-print design files. This fee is non-refundable and is charged per number of designs.
- Standard fulfillment turnaround is 2 business days. Rush fulfillment is available for an additional service fee depending on the request.
- Domestic shipping turnaround is approximately 1-4 business days. For questions regarding orders or request for rush fulfillment, please contact firstname.lastname@example.org.