Once we receive all your inventory in our warehouse, we'll can send out your gifts within 1-2 business days. Fulfillment times vary for large orders.
We ship worldwide from our warehouse/fulfillment center in CA with estimated delivery times below.
We ship via USPS and FedEx for all domestic packages. Costs* range from $8-$20 for our standard shipping box: 12"x9"x6".
- USPS Priority (1-4 days)
- FedEx Ground (3-5 days)
- FedEx Express (1-2 days)
We ship via DHL and USPS for all international packages. Costs* range from $35-$60 for our standard shipping box: 12" x 9" x 6".
- DHL Express (3-5 days)
- USPS Priority International (1-2 weeks)
International delivery dates cannot be guaranteed due to customs. Additional fees may be incurred for package clearance.
*Estimated costs will change based on box dimensions, weight and delivery location. Shipping is billed after your order is complete, or monthly for users on the subscription plan.
Non-custom items may be returned prior to production. They must be undamaged, unworn, unwashed.
- A 25% restocking fee is applied for blank returns that are not resellable (i.e. unique products that are custom-created for your company)
- A 10% restocking fee is applied to resellable items. Customized items cannot be returned
Items that have already been ordered or are in the middle of production may not be refundable or restocked.
- If your order was undeliverable, you can contact our support team (firstname.lastname@example.org) and provide a valid address for reshipment
- You can also request to add these items to your store inventory or we can ship them to your office(s) Please note, additional shipping charges will apply
- We will hold inventory for up to 30 days, and any items stored here after this time will be donated, or disposed of if items are customized
We stand by the quality of our products and service at Gemnote. If you receive an item that has manufacturer defects or has been damaged during transit, we will gladly refund or replace items upon review. For any defective/damaged customized products (imprint, embroidery, screen-print, etching, laser), Gemnote will refund you for the cost of the item minus shipping.
All requests are carefully reviewed and refunds/replacements are made on a case-by-case basis. Please send a photo to email@example.com with a brief description of the problem and we'll get back to you!